Terms & Conditions

Welcome to the Pooch Pantry Foods website.

We provide this site to you, subject to the following terms of use (“Terms”). If you visit or shop at this site, you accept these Terms. Please read them carefully.

PRODUCT OFFERS:

Handmade All-Natural Whole Food Dog and Pet Treats

  • Beef Black Angus (dry)
    • 6oz – $10.99
    • 14oz – $24.49
  • Chicken & Maple Syrup (dry)
    • 6oz – $10.59
    • 14oz – $23.99
  • Turkey & Cranberry (dry)
    • 7oz – $10.59
    • 14oz – $19.59
  • Chicken ‘N’ Waffles (frozen)
    • 8oz – $9.59
    • 16oz – $17.99

Handmade All-Natural Whole Food Dog and Pet Treats

  • Brody’s Hearty Beef (frozen)
    • 7oz – $3.50
    • 21oz – $8.19
  • Spencer’s Chicken & Rice (frozen)
    • 7oz – $3.50
    • 18oz – $6.99
  • Ben’s Homestyle Turkey (frozen)
    • 7oz – $3.59
    • 14oz – $7.69
  • Otis’s Fish & Sweet Potatoes (frozen)
    • 7oz – $5.79
    • 18oz – $10.79
  • Cook-It-Yourself Complete Dog Food Nutrition Package (dry)
    • $37.99

Dog and Pet Supplements

  • Premium Omega-3 Fish Oil for Dogs and Cats (dry)
    • $29.99

SHIPPING & HANDLING

Products are shipped within 1 business day of order using FedEx. Shipping charges based on your order will be added as follows:

  • Anywhere in Florida, Georgia, South Carolina and Alabama for $24.99 per frozen shipment (1 to 2 days). Dry shipments will be charged a flat rate of $7.95.
  • Free shipping on all non frozen item orders of $74.99 or more.
  • Local delivery to the Jacksonville, FL area is available for $10.95.
  • NOTE: if any portion of an order contains a frozen item or items, frozen shipping price will be applied.

MONEY-BACK GUARANTEE

All Pooch Pantry Food’s products are certified 100% pure, all-natural and have a money back guarantee. If you are unsatisfied with any product, simply return the opened product within 30 days of purchase for a full refund not including shipping and handling charges. We can also provide another recipe/flavor in place of refund should you choose to do so.

REFUNDS & CREDITS

If you are not completely satisfied with your purchase, simply contact Customer Service at 904.504.1786 and you will be given an RMA number.  You may return 1 opened product per customer within 30 days of purchase and all unopened products at any time for a full refund.  Follow the return directions provided to you by the customer service agent. Once our customer service department receives your return shipment and it is determined to be a valid return you will receive a full refund, not including shipping and handling.

Return shipments should be sent to:

Pooch Pantry Foods
4320 Deerwood Lake Pkwy
Suite 101-148
Jacksonville, FL 32216

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons and images, is our property or the property of our content suppliers and protected by United States and international copyright laws. All software used on this site is our property or the property of our service provider or its suppliers and protected by United States and international copyright laws.

LICENSE AND SITE ACCESS

We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other hidden text utilizing our name or trademarks without our express written consent. Any unauthorized use terminates our permission or license.

COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may submit reviews, suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead to the origin of the content. We reserve the right (but not the obligation) to remove or edit such content.

If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and our sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us and Amazon for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.

PRODUCT DESCRIPTIONS

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting our site, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between us.

DISPUTES

Any dispute relating in any way to your visit to our site or to products or services sold or distributed by us in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in Florida, and you consent to exclusive jurisdiction and venue in such courts.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our privacy policy, posted on this site. These policies also govern your visit to our site. We reserve the right to make changes to our site, policies, and these Terms at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

New Customer? Use Coupon Code "POOCH"  and Receive 15% off Your First Purchase ! 

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